When a book is returned, Gatekeeper Press refunds the full price its wholesaler
Ingram Content Group paid for the book back to Ingram. Because the cost of printing the book is deducted at the point of sale when you earn royalties, this means the amount Gatekeeper Press refunds to Ingram will be higher than the royalties you earned on the original sale.
If you have chosen to have returned copies delivered to you, Gatekeeper Press will be charged by Ingram a $3 fee for every book returned, which will in turn be deducted from your royalties, and you will be invoiced separately by Gatekeeper Press for the cost to ship the returned copies onto you.
If you have a positive royalty balance in the month in which the return occurs, the return amount plus any fees will be deducted from your royalties. If your returns plus fees exceed your total earnings in a given month, Gatekeeper Press reserves the right to invoice you for the balance owed and you have an obligation to reimburse Gatekeeper Press within 30 days of receiving notice. If the balance owed is not reimbursed within 30 days of receiving notice, Gatekeeper Press reserves the right to disable distribution of your book(s) until reimbursement has been made, and you will still be liable to Gatekeeper Press for the balance owed.
Retailers can decide to return a book they've purchased from Ingram at any time. They are not required to return books in a set timeframe, which means the returns can process several months or even years after the sale is originally placed or after you've received royalties for that sale.
If you decide to change your book's returnability status from returnable to nonreturnable at any point post-publication, booksellers have the right to continue to process returns for up to 180 days after that change is made. Books that were originally return - deliver will instead be automatically switched to return - destroy during that 180 day period after you've switched to nonreturnable. However, if you change your status from nonreturnable to returnable, retailers can immediately begin returning copies of your book, regardless of their original order date.
Only books returned in the US or Canada are eligible for delivery to the author. Returns from all other countries are automatically destroyed.
Note: eBooks are all automatically returnable. Returnability requirements are specified by the retailer.